CRM implementation for businesses in Dubai and the UAE
A CRM makes sure no enquiry from Google, the website or WhatsApp is lost, and shows which advertising produces deals. I launched a corporate property CRM at CBRE, automated CRM at PIK and implemented CRM and ERP for enterprise clients at 1C:Bit. For UAE companies I set the system up for local languages, messaging and data law.
What to plan for in the UAE
| Topic | How I set it up |
|---|---|
| Messaging | WhatsApp conversations inside the deal card. Calls go through regular or licensed telephony: WhatsApp calls are blocked in the UAE (Times of India on TDRA rules) |
| Consent | The consent flag and date are stored with the contact: consent must be provable and withdrawable (UAE Federal Decree-Law No. 45 of 2021) |
| Team languages | Fields and reply templates in English and Russian |
| Lead source | The Google Ads campaign and landing page are recorded in every deal |
Stages
- Process review. How enquiries arrive, who answers, where they are lost.
- System choice. If you already have a CRM, I work in it; if not, I compare options for your volume and budget.
- Configuration. Pipeline, fields, tasks and automatic reminders.
- Integrations. Website, WhatsApp, telephony and advertising.
- Training and reporting. A short guide for the team and a monthly deal report.
An AI chatbot can answer at night and pass the enquiry to the CRM with the conversation history: AI chatbots for UAE businesses.
Delivery is remote from Moscow; there is no office in the UAE. Moscow is UTC+3 and Dubai is UTC+4, so calls fit the working day in both cities. CRM licences are paid to the vendor separately.
Services in Dubai and the UAE
SEO in Dubai · Google Ads in Dubai · Web design in Dubai · CRM in Dubai · AI chatbots in Dubai · Instagram & Facebook in Dubai. Market overview: marketing in Dubai; property: real estate marketing in the UAE.
Frequently asked questions
Which CRM do you implement?
I work in the system you already have or help choose one for your deal volume and budget, with the comparison shown before the decision.
Can WhatsApp calls be recorded in the CRM?
No: WhatsApp calls are blocked in the UAE. Conversations are connected to the CRM; calls go through telephony.
What about personal data?
The form asks for consent and the CRM stores the flag and date, as UAE Federal Decree-Law No. 45 of 2021 requires.
Send a request
Describe the task and I will reply personally. The first call helps agree the next step; a detailed audit is a separate paid service.